Shipping Policy

Effective: 11 October 2026

At Box of India, we aim to deliver your orders as quickly and reliably as possible. Delivery timelines and charges depend on your location and the delivery method used.

Customers often choose to add a few extra items to their cart to reach the free delivery threshold, making their delivery more economical. All prices below are shown in New Zealand Dollars (NZD) and include GST. The delivery charge shown at checkout is always the one that applies to your order.

Auckland & Hamilton (Van Delivery)

Delivery Timing

We aim to dispatch orders within 48 hours. How long delivery takes after that depends on the courier and your address, so we do not confirm a delivery day — your dispatch and tracking details are emailed as soon as your order is on its way.

Our warehouse does not process orders on Fridays.

Delivery Charges — Auckland (standard box: 12 kg)

  • Free delivery on orders of $79 or more, up to 12 kg.
  • Under $79, up to 12 kg: $9.99
  • Under $79, 12–24 kg: $12.99
  • Under $79, 24–36 kg: $19.99
  • Under $79, 36–48 kg: $24.99
  • Under $79, 48–60 kg: $29.99
  • $79 or more, weight surcharge for 12–24 kg: $5.49
  • $79 or more, weight surcharge for 24–36 kg: $9.99
  • $79 or more, weight surcharge for 36–48 kg: $14.99
  • $79 or more, weight surcharge for 48–60 kg: $19.99
  • Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Delivery Charges — Hamilton (standard box: 12 kg)

  • Free delivery on orders of $99 or more, up to 12 kg.
  • Under $99, up to 12 kg: $9.99
  • Under $99, 12–24 kg: $12.99
  • Under $99, 24–36 kg: $19.99
  • Under $99, 36–48 kg: $24.99
  • Under $99, 48–60 kg: $29.99
  • $99 or more, weight surcharge for 12–24 kg: $5.49
  • $99 or more, weight surcharge for 24–36 kg: $9.99
  • $99 or more, weight surcharge for 36–48 kg: $14.99
  • $99 or more, weight surcharge for 48–60 kg: $19.99
  • Orders over 60 kg cannot be placed online — please contact our support team to arrange delivery.

Rural delivery addresses in Auckland and Hamilton carry NZ Post’s rural surcharge of $5.00 per 20 kg box on top of the charges above, including on orders that otherwise qualify for free delivery.

Rest of North Island (Courier Delivery)

Delivery Timing

We aim to dispatch orders within 48 hours. How long delivery takes after that depends on the courier and your address, so we do not confirm a delivery day — your dispatch and tracking details are emailed as soon as your order is on its way.

Waiheke Island orders are delivered via courier at the Rest of North Island rates below.

Delivery Charges (no free delivery threshold)

  • Up to 20 kg: $12.99
  • 20–40 kg: $25.99
  • 40–60 kg: $38.99
  • 60–80 kg: $51.99
  • 80–100 kg: $64.99
  • Each additional 20 kg box: $12.99 (orders up to 300 kg; heavier orders please contact our support team)
  • Rural surcharge: an additional $5.00 per 20 kg box applies to rural delivery addresses.

South Island (Courier Delivery)

Delivery Timing

We aim to dispatch orders within 48 hours. How long delivery takes after that depends on the courier and your address, so we do not confirm a delivery day — your dispatch and tracking details are emailed as soon as your order is on its way.

Delivery Charges (no free delivery threshold)

  • Up to 20 kg: $22.99
  • 20–40 kg: $45.99
  • 40–60 kg: $68.99
  • 60–80 kg: $91.99
  • 80–100 kg: $114.99
  • Each additional 20 kg box: $22.99 (orders up to 300 kg; heavier orders please contact our support team)
  • Rural surcharge: an additional $5.00 per 20 kg box applies to rural delivery addresses.

Direct from India

Products marked Direct from India are shipped to you from India by tracked international courier and arrive separately from your local store order.

  • Delivery from India: $27.99 per order.
  • Free delivery from India on Direct from India orders of NZ$99 or more.
  • Typical delivery time: 7–12 days after dispatch, tracked end to end.

Courier Delivery Performance

  • Courier deliveries are handled through NZ Post.
  • Delivery times depend on NZ Post’s courier network performance.
  • Approximately 90% of courier orders are delivered within the expected delivery timeframes, depending on courier network capacity, weather conditions, and rural delivery routes.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your delivery’s progress.

  • For van deliveries (Auckland, Hamilton), tracking updates are shared by email.
  • For courier deliveries (Rest of North Island, South Island, Waiheke Island), tracking links are shared by email and can be used to track your parcel directly via the courier’s website.

If you have not received a tracking email within 1 working day of your expected dispatch date, please contact our support team.

Fresh & Frozen Items

For van deliveries, orders containing fresh produce or frozen items are packed immediately, and we do not call to confirm these items.

If your address is outside our van delivery network, courier services will be used.

For courier orders containing fresh or frozen items:

  • Our team will attempt to contact you via phone, WhatsApp, or email for up to 2 days after the order is placed.
  • This confirmation is required because courier transport can occasionally affect temperature-sensitive products.

If confirmation is not received:

  • Fresh or frozen items will be removed from the order.
  • Remaining dry items will be dispatched to avoid delays.

Delay in Order Processing

If changes are made to your order after confirmation, including product adjustments, address updates, or delivery instructions, the order may need to be reprocessed, which may impact the delivery timeline.

If your delivery is delayed, our support team will always do their best to assist and resolve the issue quickly.

Lost or Damaged Orders

We take great care in packing your order, but in rare cases issues may occur during transit.

If your order is damaged:

  • Please contact our support team within 48 hours of delivery with photos of the damaged items and packaging.
  • We will review each case and arrange a replacement, refund, or store credit as appropriate. Please see our Refund Policy for details.

If your order is marked as delivered but not received:

  • Please check with household members, neighbours, and any safe drop locations first.
  • If your order still cannot be located, contact our support team within 48 hours of the tracking status showing “Delivered.”
  • We will investigate with the courier or delivery driver and work with you to resolve the issue.

Contact Us

For any shipping or delivery queries, email us at support@boxofindia.app or message us on WhatsApp at +64 27 416 5242.